Delivery
Choose a convenient way to receive your order at checkout:
- CDEK — pickup point. Delivery to the pickup point you select.
- CDEK — courier. Delivery to the address you provide.
- Russian Post. Delivery to an available post office.
Available options are displayed after you enter the recipient’s town or city and address.
Cost and delivery times
The delivery cost is calculated at checkout and depends on the recipient’s address, the selected carrier, and the shipment’s weight and dimensions.
The full cost of the goods and delivery is displayed before payment. The available terms and estimated delivery times are shown there as well.
We hand the order to the carrier within the first two calendar days after payment, daily, including weekends. This is a dispatch period, not a promise of delivery within two days. Transit time and the agreed deadline for handover to the buyer are stated separately. Once the parcel has been handed over to the delivery service, you can follow its progress using the tracking number.
Packaging
We ship every order in a medium-sized shipping box. If one box is not sufficient for an order, we use multiple medium-sized boxes. To protect glass containers, we use kraft paper and bubble wrap. We arrange and secure the products inside the box to reduce the risk of damage during transit. Before dispatch, we check that the order is complete and the packaging is intact.
Payment
Orders are paid for online on the website. Available payment methods are shown at checkout.
Before confirming payment, check the items in your order, your contact details, the address or selected pickup point, and the total amount.
YooKassa has been selected for online payments and ‘Receipts from YooKassa’ for fiscal receipts. Actual fiscalisation requires separate connection and verification. In the operating store, electronic fiscal receipts are sent to the email address provided before payment or through another legally permitted and connected method.
Confirmation and tracking
After placing your order, you receive a confirmation with the order number, the items purchased, and the selected delivery terms.
Once the parcel has been handed over to the carrier, we send you the tracking number and tracking information. Keep your order number: it will help us find your purchase more quickly when you contact us.
If you need to clarify the recipient’s details or address, email us as early as possible. Whether changes can be made depends on whether the order has been handed over to the delivery service.
Receiving your order
When you receive your order, we recommend inspecting the box and checking that the order is complete and the products are in good condition.
If the packaging is damaged, a jar is broken, there are signs of leakage, or you received a different product, take photographs of the parcel and its contents if possible. If a delivery service employee is present, ask them to record the damage.
Contact us at goldenlegacybee@gmail.com, include your order number, and describe the situation. Photographs will help us investigate more quickly, but their absence alone is not grounds for refusing to consider your request.
Cancellation and returns
Cancelling an order
You can cancel an order at any time before receiving the goods. To do so, email goldenlegacybee@gmail.com and include your order number.
For a distance purchase, you can also return goods of satisfactory quality within seven days after receipt. If written information about the return procedure and time limits was not provided upon delivery, this period is three months.
Returning goods of satisfactory quality
To return a product, its appearance and consumer properties must be preserved. The absence of a fiscal receipt does not prevent you from confirming the purchase in other ways — for example, using order or payment information.
Return locations in Lipetsk: Russian Post office No. 398001, 12 M. Gorkogo Street, floor −1; CDEK, Sovetskaya Street, building 64, letter A5, premises 8. Recipient: Yaroslav Olegovich Kukin (Кукин Ярослав Олегович), carrier contact +7 920 247-48-27. The buyer arranges shipment. Prior Seller permission and a personal visit are not required; collection details may be clarified by email. For satisfactory goods, the buyer bears return transport costs and risk; for defective goods, costs follow the law.
We refund the money no later than ten days from the date the request is made. Inspection of received goods does not extend the statutory refund deadline. For satisfactory goods, actual Seller expenses for shipping returned goods from the buyer may be deducted; return shipping already paid by the buyer is not deducted again.
Damage, defects, or an incorrect order
If a product is damaged, defective, or does not match your order, email us. Include the order number, product name, and details of your request; attach photographs if available.
We will review your request and help arrange a replacement or return. The conditions for returning goods of satisfactory quality are not used to limit complaints about product defects.
Order enquiries
For delivery, payment, changes, cancellation or returns, email us. Enquiries are handled daily, including weekends, from 10:00 to 20:00 Moscow time (UTC+3). Email can be sent at any time; support hours do not change statutory deadlines:
Include your order number and briefly describe your question in the email. If you do not know the number, provide the contact details used when placing the order.
Seller: Individual Entrepreneur Yaroslav Olegovich Kukin
INN: 482308693177
OGRNIP: 326480000039711
Full seller details and purchase terms are available in the “Legal documents” section.